Frequently Asked Questions

Shipping

Please enjoy complimentary shipping shopping with RB. Orders are usually delivered within 4-7 working days but please allow up to 10 working days in case there are any delays out of our control. You will receive a confirmation email within 24 hours of placing your order. You will also receive an email containing your tracking number once your order has been shipped.  Please note that once you have placed an order, it can no longer be modified.


Exchanges, Returns & Refunds

You can contact us to arrange a return or exchange within the date specified on your returns form. Please kindly note that we can only exchange your order for a different size. To do this please follow the steps below:

  1. Complete the returns form.

  2. The merchandise being returned must be in its original condition, with all tags still on the garment, otherwise we will be unable to accept your return & issue a refund.

  3. Pack the items & the returns form in its original packaging or any rigid carton box. Please contact us within the date specified on your returns form to arrange your return or exchange.

Please note that RB does not cover shipping costs for returning any unwanted items before a refund or exchange can be issued. RB is not responsible for any theft or loss during the transport of your return; therefore, we suggest that you use a trackable courier service.

Please allow up to 4 weeks for your return to be processed. If your order is not returned in it's original condition, the package will be returned back to the sender. When your return has been accepted, your refund will be issued & you will receive a confirmation email.

If you need a new returns form, please contact us stating your order number & we'll send you a new form.


Womenswear Size Guide

UK SIZE                    S                    M                    L

                                8                10-12               14-16

BUST
CM   
                       86                    91                   96

WAIST
CM 
                         70                    75                  80

HIP
CM     
                    95                     100                110